FAQs

This part of the text provides the most frequent questions and answers about KEXI products.

Question: Can the garment steamer use a Conversion plug?

Answer: We suggest you not use a conversion plug which might cause the unstable voltage to lead the steamer out of work.

Question: How could I solve the after-sale problem?

Answer: You can send your situation video & order number (or send your e-mail/name/phone number which you order the product) to support@kexi.com , we would figure the problem out for you ASAP.

Question: How long for the delivery?

Answer: We would deal with the order within 3 business days and express delivery would arrive within 5-7 business days. (Notice: if there are some festivals and some special issues may delay the package delivery.)

Question:Is it safe to use on silk clothing?

Answer: This steamer device uses a 230℉ steady temperature, and can use with most fabrics.

Question: What are the dimensions of the package?

Answer: 

H2: The garment steamer dimensions are 12.5 x 8 x 4.4 inches.

H1L: The garment steamer dimensions are 12.2 x 7.6 x 3.6 inches.

Question: What is the wattage?

Answer: H1L&H2: 1200 watts. 

Question: Can I use it on jeans?

Answer: Most of garments will work with our steamer. Including jeans!

Question: Can I use tap water or distilled water?

Answer: Advised to use distilled water.

Question:How long is the power cord?

Answer: The length is nearly 79 inches.

Question:How many clothes could the steamer iron without refilling?

Answer: Nearly 5 clothes.

Question:What is the capacity of the water reservoir?

Answer: H1L&H2 has a 120 ml water reservoir.

Question:Can I use it while you clothes are on?

Answer: Avoid using the steamer on the clothing you are wearing. The steamer works with hot steam, which may burn your skin.